ENKI PrimaCare Operations as a Service

A growing number of commercial enterprises and federal agencies have found that developing technically-skilled staff to maintain their IT operations is increasingly being viewed as a costly distraction and best left to a trusted partner. ENKI’s OaaS enables client’s to operate enterprise-grade cloud applications at the highest levels of reliability and at less total costs. ENKI’s OaaS can be delivered to your virtual infrastructure hosted in ENKI's public cloud as well as other cloud providers including FedRamp certified clouds such as Microsoft, AWS, or IBM. The combination of ENKI's cloud operations services and our enterprise-grade cloud computing provides true virtual TechOps services. PrimaCare services include:

24x7x365 Operational Support 
  • OS and application patches and upgrades
  • Server provisioning and resource changes.
  • System and Application level troubleshooting
  • PCI Compliant ticket and change control process
  • Database support
Remote Network and Systems Monitoring
  • Proactive Troubleshooting
  • Application performance management
Backup and Restoration Services
  • Flexible backup policy options 
  • Pay only for storage used
  • Onsite and offsite backup available
  • Industry leading Veeam solution
Denver-based NOC

Staffed with only highly trained engineers that are knowledgeable in all aspects of our client’s application.  

PrimaCare Plans

PrimaCare is offered as a selection of plans ranging from basic infrastructure support, to at-your-side assistance, to full outsourced IT operations. At the platinum level, we guarantee your application uptime and provide a technical account manager with regular meeting participation.  

ENKI functions as your operations team and fully manages virtual infrastructure and production applications (setup, maintenance, security, and planning.) You utilize ENKI technical skills and operational efficiency to maximize ROI by giving your IT challenges to us, enabling you to focus on your core business. This plan is designed to be better than AWS "Enterprise" support at a lower price.

How to Buy