ENKI PrimaCare Operations as a Service
A growing number of commercial enterprises and federal agencies have found that developing technically-skilled staff to maintain their IT operations is increasingly being viewed as a costly distraction and best left to a trusted partner. ENKI’s OaaS enables client’s to operate enterprise-grade cloud applications at the highest levels of reliability and at less total costs. ENKI’s OaaS can be delivered to your virtual infrastructure hosted in ENKI's public cloud as well as other cloud providers including FedRamp certified clouds such as Microsoft, AWS, or IBM. The combination of ENKI's cloud operations services and our enterprise-grade cloud computing provides true virtual TechOps services. PrimaCare services include:
- OS and application patches and upgrades
- Server provisioning and resource changes.
- System and Application level troubleshooting
- PCI Compliant ticket and change control process
- Database support
- Proactive Troubleshooting
- Application performance management
- Flexible backup policy options
- Pay only for storage used
- Onsite and offsite backup available
- Industry leading Veeam solution
Staffed with only highly trained engineers that are knowledgeable in all aspects of our client’s application.
PrimaCare is offered as a selection of plans ranging from basic infrastructure support, to at-your-side assistance, to full outsourced IT operations. At the platinum level, we guarantee your application uptime and provide a technical account manager with regular meeting participation.
ENKI functions as your operations team and fully manages virtual infrastructure and production applications (setup, maintenance, security, and planning.) You utilize ENKI technical skills and operational efficiency to maximize ROI by giving your IT challenges to us, enabling you to focus on your core business. This plan is designed to be better than AWS "Enterprise" support at a lower price.
ENKI is responsible for your application administration and virtual infrastructure. You retain operational ownership including application maintenance, security, and planning, but outsource application and systems administration and problem resolution for lower total operational cost.
ENKI is responsible for virtual infrastructure and hosting platform software setup and configuration. You are solely responsible for application management. You use your technical and operational skills but have access to ENKI's expertise for basic system administration and problem resolution as needed. This plan is designed to exceed RackSpace's "fanatical support" at a similar price point.
ENKI is responsible for virtual infrastructure (compute, storage, and networking) and backups. You are solely responsible for system administration and application management. You use your technical and operational skills and staff time to minimize total hosting charges. Access to ENKI's operations and support skills are always available on a pay-as-you-go basis in case you need more help.